While the promise of faster airport queues is appealing, some observers remain cautious about the practical implementation of the digital arrival system. Critics point to the history of previous failed attempts to digitize the passenger card, noting that the government must ensure the new platform is robust, user-friendly, and accessible to all travelers. There are concerns that relying on a web-based form or specific airline apps could create barriers for travelers who are less tech-savvy, lack reliable internet access, or face language difficulties. If the digital system is not perfectly intuitive, it could inadvertently lead to confusion and delays in the arrivals hall rather than the intended efficiency.
Furthermore, there is the question of data privacy and the security of the information being collected. As the government moves toward a more centralized digital border, the responsibility to protect sensitive personal and biometric data becomes even greater. Accountability-focused groups emphasize that the government must be transparent about how this data is stored, who has access to it, and how long it is retained. While the government has promised that paper forms will remain as a backup, the success of this transition will ultimately depend on whether the digital system can handle the scale of international travel without technical glitches or compromising the privacy of millions of passengers.