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CCI dismisses abuse of dominance claims against Zomato: What you need to know

Published July 25, 2026 at 10:32 AM UTC

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The Competition Commission of India (CCI) has dismissed a complaint accusing Zomato of abusing its dominant position through platform fees and delivery charges. The case, filed by a user, alleged that the food delivery giant was imposing unfair pricing on customers and restaurant partners. However, the CCI found no evidence of dominance abuse and noted that the company’s pricing practices were within competitive norms. This decision comes amid growing scrutiny of digital platforms in India, where regulators are balancing market freedom with consumer protection. The background to this case involves Zomato's introduction of a platform fee in 2022 and its variable delivery charges, which some argued were exploitative. The CCI’s order stated that Zomato’s market share, though significant, did not constitute dominance in the relevant market, and that the fees were a legitimate part of its business model. The ruling affects not only Zomato but also the broader food-tech industry, as it sets a precedent for how platform fees are evaluated. For consumers, the immediate impact is stability in pricing, but the decision may invite more complaints if perceptions of unfairness persist. Going forward, the CCI’s approach will be watched closely by other food delivery and e-commerce players. The commission emphasized that its ruling was based on market data and consumer choice, suggesting that competition remains healthy. However, the debate over digital platform pricing is far from over.